Customer Success Manager

at MOVE Guides Ltd in New York, NY or San Francisco, CA

About MOVE Guides

MOVE Guides is transforming the $150bn global mobility market. We make it easy for organizations of any type to move their talent around the world. Our award-winning Talent Mobility Cloud is a one-stop hub that enables employees to plan their move, connect with vendors and manage their budget, while HR and Finance departments streamline processes, policies and global payments across more than 200 locations and in 100 currencies. The result is a dramatically improved employee experience, global compliance and operational efficiencies.

MOVE Guides raised a $8.2M series A round in October 2014.

Your Position

As MOVE Guides’ Customer Success Manager, you will be responsible for managing a portfolio of clients in your territory and reporting to the Director, Customer Success. You will be a single point of contact for accounts, and your activities will cover the customer lifecycle range from implementation to account delivery to upsell. You will build a strong partnership with your clients and work with them to ensure success metrics are hit and to identify new opportunities to expand their talent mobility program and MOVE Guides’ partnership.

You will work closely with the sales team to expand accounts and be compensated jointly for successful account implementation and delivery, and for achieving expansion targets.

You will be great at building relationships and managing diverse stakeholders, often across multiple offices and time zones. You will be able to advise on HR and organizational discussions and at structuring technology systems and process flows. Often you will be an agent of change management – working with your internal champion to rollout a new technology system, process and policies.

Your Responsibilities
• Manage a portfolio of clients from sales handover through implementation to delivery.
• Build strong partnerships across stakeholders at accounts to ensure successful account delivery.
• Lead change management initiatives to ensure adoption of a transformational solution.
• Provide on-going consultation and support to accounts to drive engagement.
• Manage contract renewals and identify partnership expansion opportunities.
• Bring client feedback back to the MOVE Guides’ product, engineering and operations teams.

Skills & Expertise
• Excellent verbal and written communication and presentation skills.
• BA/BS (or equivalent) degree from a top tier university; Masters-level degree a plus.
• 6+ years client-facing experience – preferably in HR or Change Management consulting.
• Knowledge of the global mobility industry, business development, or sales a plus.
• Proven track record of understanding of organizations, stakeholder engagement and change management.
• Ability to think strategically and identify opportunities for clients, as well as partner with internal stakeholders to develop solutions.
• Self-sufficient, resourceful and creative with an ability to manage multiple projects at once.
• Experience working with diverse groups of people and understanding their differences.
• You have ideally experienced relocating and understand the pains of a move.
• Overwhelming desire to make an impact and grow in your career.

• Competitive salary.
• Equity.
• Working with a best-in-class international team from 15+ countries.
• Joining a small but quickly growing team – a unique opportunity to help shape the function from the ground up.

Role based in San Francisco or New York City

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Published at 14 Apr 2015
Expires on 14 Oct 2015
Viewed: 4737 times