Operations Manager

at MOVE Guides in San Francisco, US

About MOVE Guides
MOVE Guides is a transformational technology company backed by top venture capital funds New Enterprise Associates and Notion Capital. We make it easy for multinational firms to manage and move global talent – from new hires transitioning from university to a new job, to project teams moving abroad for a few months, to employees moving permanently to a new location. Most importantly, we use technology to enable the service, allowing our business to rapidly scale globally. Our award winning Talent Mobility Cloud combines employee relocation planning, company mobility management, and global vendors and finance to deliver dramatically improved employee experience and real cost savings to clients.
Companies spend $150bn moving talent annually; this is one of the few remaining areas of the enterprise without a leading cloud vendor. MOVE Guides is the market’s leading talent mobility solution, operating across nearly 200 locations on six continents. Our clients include SurveyMonkey, Lululemon, Adobe and top investment banks and consulting firms. We have teams in London (HQ), New York, San Francisco, and Hong Kong, and have grown more than 10x in the last year.

Your Position
As MOVE Guides’ Operations Manager you will manage our global network of vendors and provide local support for the service and solution delivery (new client implementation) teams. You will work closely with the service, finance and product teams, and hold direct accountability for sourcing, vetting, training and managing the quality of our vendors. Your responsibilities will include:
- Meeting our growth requirements by rapidly sourcing, evaluating and training new vendors.
- Working independently and with the product team to craft processes and tools to continually improve consistency, automation and scalability.
- Working with vendors to maximise client satisfaction and intervene in areas of consistent underperformance.
- Ensuring high-quality service delivery by implementing performance measurement and management programmes.

Your Profile
- Strong project planning and management skills.
- Highly organised and process driven.
- Comfort and experience driving performance and consistency via robust measurement and feedback.
- Able and enthusiastic about ‘rolling up your sleeves’ to execute tasks, as well as managing personnel and stepping back to structure strategy, processes and tools.
- Strong problem structuring and solving skills.
- Strong quantitative skills, ability to structure and interrogate data to deliver insight and a ruthless focus on data for decision making.
- Maniacal about data and details, ready to scale operational processes through rapid growth.
- Strong written communications skills (e.g. to write vendor training materials).
- Strong verbal communication skills.
- Experience crafting operational processes and metrics for scale.
- Experience managing suppliers and negotiating contracts across cultures would be an advantage.
- Experience working with operations in a high-growth tech company, an advantage.
- Experience working with legal contracts, an advantage.
- Experience with database languages such as SQL, an advantage.
- Alignment with the MOVE Guides culture:
--- Exceed customer expectations
--- Think global
--- Think big
--- Accept change and challenge
--- Own your career
--- Make decisions in the interest of your company
--- Commit to personal growth
--- Love feedback
--- Seize responsibility
--- Solve big problems

- $75k to $95k (on experience) + share options
- Attractive benefits & generous holiday allowance
- Start date: ASAP

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Published at 24 Mar 2015
Expires on 24 Sep 2015
Viewed: 1676 times

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