Client Success Manager, Americas

at MOVE Guides in San Francisco, CA

About MOVE Guides

MOVE Guides is a transformational technology company backed by top venture capital funds New Enterprise Associates and Notion Capital. We make it easy for multinational firms to manage and move global talent – from new hires transitioning from university to a new job, to project teams moving abroad for a few months, to employees moving permanently to a new location. Most importantly, we do this in a technology driven way allowing our business to rapidly scale globally. Our award winning Talent Mobility Cloud combines employee relocation planning, company mobility management, and global vendors to deliver dramatically improved employee experience and real cost savings to clients.

Companies globally spend $150bn annually moving talent, and this is one of the few remaining areas of the enterprise without a leading cloud vendor. MOVE Guides is the market’s leading talent mobility solution, operating across nearly 200 locations on six continents. Our clients include SurveyMonkey, Lululemon, Adobe and top investment banks and consulting firms. We have teams in London (HQ), New York, San Francisco, and Hong Kong, and have grown more than 10x in the last year.

Your Position

As MOVE Guides’ Client Success Manager, you will be responsible for managing a portfolio clients in your territory and reporting to the VP, Global Sales. You will be a single point of contact for accounts, and your activities will range from implementation to account delivery to upsell. You will build a strong partnership with your clients and work with them to ensure success metrics are hit and to identify new opportunities to expand their talent mobility program and MOVE Guides’ partnership. You will work closely with the sales team to expand accounts and be compensated jointly for successful account implementation and delivery, and for expansion targets. You will be great at building relationships and managing diverse stakeholders, often across multiple offices and time zones. You will be able to advise on HR and organizational discussions, and at structuring technology systems and process flows. Often you will be an agent of change management – working with your internal champion to rollout a new technology system, process and policies.

Your Responsibilities
• Manage a portfolio of clients from sales handover to implementation to delivery
• Build strong partnerships across stakeholders at accounts to ensure successful account delivery
• Lead change management initiatives to ensure adoption of a new solution
• Provide ongoing consultation and support to accounts to drive engagement
• Manage contract renewals and identify partnership expansion opportunities
• Bring client feedback back to the MOVE Guides’ product, engineering and operations teams

Previous Experience
• Experience working in client facing roles
• Experience in business development or sales is a plus
• Experience in HR or HR consulting a plus
• Experience in global mobility is a plus
• Experience living and working abroad is a plus

Your Profile
• Strong understanding of organizations, stakeholder engagement and change management
• Excellent written and verbal communications skills, including presentation skills
• Experience working with diverse groups of people and understanding their differences
• Ability to think strategically and identify opportunities for clients
• Strong project management skills


• Competitive salary and share options
• Role based in San Francisco

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Published at 09 Oct 2014
Expires on 09 Apr 2015
Viewed: 7074 times

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