MOVE Advocate (Customer Success Agent) - San Francisco

at MOVE Guides in San Francisco, CA, USA

We are building out our global support network for MOVE Guides in order to continue to wow employees as they relocate around the world. Do you enjoy stepping in to save the day?

You are excited about delighting customers, solving problems and finding solutions. You are smart, resourceful and charismatic. You love the idea of being a link between our customers and our product team – helping shape the vision of how we continually improve the experience for our movers.

As a MOVE Advocate, you will help deliver a great moving experience via email, phone and live chat. You’ll cover everything from introductory planning calls to troubleshooting and advice during the move. You have a passion for driving resolution, spotting trends and providing an outstanding experience.


What you’ll do

• Wow MOVE Guides’ users with great service
• Learn the ins and outs of our platform and become a power user
• Get certified in a variety of cities around the globe so you can answer questions and truly be an expert
• Handle questions on email, live chat and phone
• Use our custom CRM system along with Desk.com
• Proactively identify trends and opportunities to improve MOVE Guides


What we’d like to see:

• You have lived and worked abroad – we are all expats and it is a big part of our culture
• 1+ year in client support or account management
• Experience supporting professionals preferred
• Great attention to detail
• Dynamic problem solver – focused on quickly getting to a solution
• Excellent written and verbal communication


About MOVE Guides:

MOVE Guides is a transformational HR technology company backed by top venture capital funds Notion Capital and New Enterprise Associates. We partner with multinational companies to make global mobility easy – whether new hires, employee transfers or expatriate assignments. Our unique Talent Mobility Cloud combines employee relocation planning, HR management and global vendors to deliver dramatically improved employee experience and real cost savings to clients. In a little over 2 years, we have grown to operate across 100+ cities on 6 continents with offices in London, NY and San Francisco and won numerous industry awards, including ‘Technological Innovation in Relocation” and “Rising Star in Global Mobility”.

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Published at 16 Sep 2014
Expires on 16 Mar 2015
Viewed: 4107 times


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